Customer First Team Workshop

Tuesday 7th May 2013 - RCN HQ, London

 

Please click on the links below to access workshop related materials and files

If you have any difficulties downloading these files, please contact Ian Govier                      Click here to go to CTR Home Page

pdf Files

RCN Customer First Team Workshop  (PowerPoint slides in pdf format)

FISH Bookmarks                      FISH Cards

Number Exercise                     Hoppock Scale of Job Satisfaction

 

Useful Websites

FISH Official Website             FISH - YouTube Video

Send a FISH e-Card                 Anythink Libraries             

Nail Balance Exercise            Positive Psychology

 

Further Reading

Supplementary Reading      FISH Book - Direct Link to Amazon

Transformational Leadership - Govier & Nash - May 2009